This Privacy Policy explains how Downies Collectables Pty Ltd (ACN 097 060 663) (“Downies Collectables“, “We”, “Us” or “Our”) collects, discloses, uses, stores or otherwise handles personal information for the purposes of operating the business and providing our services.
Downies Collectables is a Melbourne, Australia based online seller of discover collection coins, subscriptions, banknotes, model cars, books, militaria, collectables and more, and the longest-established coin and banknote auction house in Australia.
When we refer to 'you' or 'your' in this policy, we may be referring to you who engages us online for our services and products. This policy is not limited to current customers– it relates to all other individuals who deal with us, whether in relation to the provision of our products and services or otherwise. By accessing websites and web pages which are owned, operated or under the control of Downies Collectables including but not limited to the website at the URL https://www.downies.com/ (“Downies Collectables Website(s)”) or otherwise dealing with us, you agree to this Privacy Policy.
We are committed to protecting your privacy and have employed policies and security measures to safeguard the information you provide us. When you register online with Downies Collectables, or use the Downies Collectables Website, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy.
Personal information collected by us is handled subject to the Privacy Act 1988 (Cth) (‘Privacy Act’). This policy is published in accordance with Australian Privacy Principles contained in Schedule 1 of the Privacy Act.
We only collect, use, and disclose personal information where this is permitted by the Privacy Act and for the purposes outlined in this Privacy Policy.
Specific information about the personal information we collect, use, and disclose to carry out our business activities and provide our services is outlined below.
Please read this Privacy Policy carefully in order to understand how your information is collected, held, used, or otherwise processed by us.
We reserve the right to make changes or updates to this Privacy Policy from time to time. If this happens, we will update this Privacy Policy on the Downies Collectables Website. The effective date will be displayed at the end of the Policy to alert you to any changes.
This Privacy Policy explains:
- The kinds of personal information we collect;
- The purposes for which we collect this information;
- How we manage the personal information that we collect about you;
- How you can seek access to and correct that information; and
- If necessary, how you can make a complaint relating to our handling of that information.
- What is 'personal information'?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable from that information.
- Collecting personal information
We collect information about you and your interactions with us, for example, when submit your details via the Downies Collectables Website(s), via our social media platforms, when you otherwise contact us and when you make an order for products in any form.
This may include:
- your name
- your email address
- your phone number
- your signature
- your home address
- your date of birth
- your photograph(s)
- other information that you provide
By contacting us via email or submitting your personal information via the Downies Collectables Website(s), and by otherwise engaging us for our services, you consent to the collection of your personal information.
You acknowledge that the personal information we collect from you is your own information or information which you have been authorised to provide us.
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Sensitive Information
Downies Collectables does not generally collect sensitive information as defined under the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records or health information. However, subject to obtaining your prior consent outlining the particular purpose for collection, Downies Collectables may collect sensitive information from you in achieving the previously consented to purpose.
- Why we collect and how we use personal information
We collect and use your information:
- to respond to queries or other correspondence sent via email or via the ‘’contact us’’ form on the Downies Collectables Website(s),
- for the provision of products or services offered by us;
- to facilitate the payment for goods;
- to contact you in relation to orders placed by you;
- to facilitate shipping and delivery in accordance with a submitted order;
- to manage our relationship with you, including fulfilling our obligations to you;
- to manage your account and provide you with customer support;
- to conduct and improve our businesses and improve our customers’ experience;
- to contact you if requested by you or if you have subscribed to our email marketing;
- to monitor or improve the quality and standard of service provided to you;
- to reply to your queries via post, email or when you have lodged a query via the contact page on the Downies Collectables Website;
- to determine if you are eligible for certain products, services or offers;
- to consider your application if you apply for employment with us;
- when you enter into a Downies Collectables Competition;
- when you participate in an auction facilitated by Downies Collectables, and you are the highest bidder for the auction of a particular good;
- to advise you of offers, exclusive offers, original stories, events and further information when you ‘Join the Downies Family’ by submitting your email via the Downies Collectables Website;
- to comply with our legal obligations, including without limitation, our obligations under the The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (if applicable); and
- to verify your identity and try to prevent fraud.
We may also collect, use and share your information in other ways where you have authorised us to do so or where permitted by law.
- Disclosure of your personal information
We may share or direct you to share your information with third parties where this is permitted or required by law, or when it is reasonably required to achieve any of the purposes mentioned in part 4 above.
We use the Shopify platform to facilitate online purchases of our products. Shopify is a US based proprietary e-commerce platform for online stores and retail point-of-sale systems. When you complete a purchase with us, you will be directed to the Shopify platform.
You can access Shopify’s privacy policy on its website.
Third parties may also include:
- entities that provide services to us;
- service providers to whom we may outsource certain functions, for example:
- Shopify via Shop Pay;
- PayPal; and
- Google Pay,
when you chose to complete your purchase and check out via one of the above services. You can access the privacy policies for each service provided on their websites.
- we may provide your name and email address to Klaviyo for email marketing purposes. Klaviyo is an web based marketing automation and email marketing platform.
- any other parties that you authorise or that we are required or permitted by law to share information with.
However, for each of the above circumstances, we will only disclose the amount of information necessary for the relevant purpose.
- Storage and security of personal information
The protection of your personal information is something we take very seriously, and we are committed to keeping it secure. We take precautions to protect personal information from misuse and loss, and from unauthorised access. We have implemented a system use policy and a security policy.
We store most of our electronic information on our cloud computers systems or offsite using our trusted third-party e-commerce platform, Shopify. We have internal servers (backed up) which may store some personal information. Such servers are secured and locked at two different locations. We use reasonable endeavours to keep your personal information secure, however, this security cannot be guaranteed.
Email accounts and cloud accounts which may store your information are protected from unauthorised access by two-factor authentication and password protection processes.
We comply with the PCI standards as developed and managed by the PCI Security Standards Council to secure and protect credit card data provided by cardholders and transmitted through card processing transactions.
We have protection in our office against unauthorised access such as locks, alarms and cameras.
We use reasonable endeavours to keep information only for as long as required.
Hyperlinks
Access to any website which may be reached by the hyperlinks contained on the Downies Collectables Website(s) (‘Linked Site’) is subject to any notices, including but not limited to copyright notices, which may appear throughout the Linked Site.
Accessing a Linked Site from the Downies Collectables Website(s) does not expressly or impliedly constitute any guarantee, undertaking or warranty on the part of Downies Collectables as to the safety, accuracy, completeness, copyright status or up-to-date nature of the information contained on the Linked Site. Downies Collectables will not be liable to you or any third party for losses, costs, damaged or other expenses incurred as a result of such access and the use of any information contained on a Linked Site.
The ability to access a Linked Site does not:
- constitute express or implied authority to infringe copyright in any material contained on the Linked Site; and/or
- imply any connection, sponsorship or affiliation between the Linked Site, the Downies Collectables Website(s) and/or Downies Colletables.
- Collecting through the Downies Collectables Website(s)
We will collect your personal information if you provide it when using the Downies Collectables Website(s). We will use and disclose this information for the purpose for which you provided it.
Website analytics and cookies
The Downies Collectables Website(s) may use Google Analytics and other data collection tools to improve user experience.
Google Analytics is hosted by a third party. We may use Google Analytics to collect data about your interaction with our website. The type of data that we may collect includes:
- your device’s IP address,
- type of device,
- browser used to visit the website,
- geographic location,
- search terms
- pages visited, and
- date and time when website pages were accessed.
Google Analytics collects information using cookies. Cookies are small data files transferred onto computers or devices by websites. We may use cookies on our website for record-keeping purposes and to enhance the Downies Collectables Website(s)’ functionalities. If used, we may collect other information about user interaction through cookies.
We may use cookie data to improve your experience when using the Downies Collectables Website(s).
Most browsers allow you to choose whether or not to accept cookies. You can find further information on how to manage or disable cookies in common browsers below:
If you disable all cookies in your browser, you may find that certain sections of the Downies Collectables Website(s) may not work.
- Disclosure of personal information overseas
Web traffic information may be disclosed to Google Analytics when you visit the Downies Collectables Website(s). Google stores information across multiple countries.
As noted above, third-party service provider, Shopify is based in the United States of America. Klaviyo is based in Australia.
Other than disclosures set out above, save as required by law, our policy is that we do not give personal information to other organisations unless we have disclosed the use in this Privacy Policy or you have expressly consented for us to do so.
We may share personal information with employees, service providers, suppliers and affiliates of Downies Collectables on a need to know basis to allow the provision of the goods and services to you as requested by you. We may also disclose your personal information to our website host or service providers in certain limited circumstances, for example when the Downies Collectables Website experiences a technical problem or to ensure that it operates in an effective and secure manner.
We may share personal information for marketing and remarketing purposes, including via Google Analytics and Facebook pixels. Access to and use of personal information by third-party service providers is governed by their own privacy policies, the Privacy Act, GDPR and any other relevant law. Third-party service providers are required to provide you with access to their terms and privacy policies.
- Social Networking
We may use social networking services such as Instagram, Twitter, Tik Tok, Facebook, LinkedIn, and YouTube to communicate with the public about our products and services. When you communicate with us using these services we may collect your personal information.
The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Facebook, Instagram (Meta), LinkedIn, Twitter, Tik Tok and YouTube (a Google company) on their respective websites.
The privacy of your information when engaging with social networking services may depend on your privacy settings. When you provide personal information on a social network, it may be accessible by the general public.
- Accessing and correcting your personal information
Under the Privacy Act, you have a right to access the personal information we hold about you. Please contact us via any method set out in part 12 below if you seek access to your information.
If you consider the personal information we hold that is about you is not accurate, complete, or up to date, please contact us as soon as possible for assistance and correction.
- How to make a complaint
If you wish to complain to us about how we have handled your personal information please write to us by sending your enquiry or complaint via the contact us page on the website of via email to info@downies.com. Please address your correspondence to ‘The Privacy Officer’. If you need help lodging a complaint, you can contact us - see ‘How to contact us’ below at part 12.
If we receive a complaint from you about how we have handled your personal information, we will review the complaint as soon as possible and determine what, if any, action we should take to resolve the complaint. We will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.
If you are dissatisfied with the outcome of the complaint or the way in which the complaint was handled, you may contact the Office of the Australian Information Commissioner (“OAIC”) for advice about your complaint by calling them at 1300 363 992, online at www.oaic.gov.au or writing to OAIC to GPO Box 5218 Sydney NSW 2001.
- How to contact us
You can contact us by:
Website: See our Online Contact Form on the Downies Collectable Website.
Email: info@downies.com
Phone: 1300 788 358
Post: PO Box 3131, Nunawading VIC 3131, Australia
Assisted contact:
- If you need an interpreter, call TIS National on 131 450
- For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.
Date of last review
We may review and update this policy to take account of new laws and technology and changes to our operations. Please visit this page periodically to check for updates. By continuing to engage with us and our services you will be deemed to agree to our updated Privacy Policy. The effective date of this Privacy Policy will be displayed at the end of the Policy to alert you to any changes.
This policy was last reviewed on 23 April 2024.